Billing and Refund Policy

Last updated 6 October 2026. SuperNice Talent is a trading name of Super Nice Crunch Pty Ltd (ABN 60 668 152 047).

No upfront fees

We charge nothing to source, vet or interview candidates. You only start paying once your chosen team member has started working for your business.

How we bill

Each placed team member is billed monthly. The monthly fee covers their salary, local employment costs and our overhead contribution, as set out in your service agreement. Payment is taken by card or direct debit on the date shown on your invoice.

Ending a placement

You can end a placement at any time by giving the notice period in your service agreement. We stop charging for that team member once the notice period ends.

Refunds

• Months of service already delivered are not refundable.
• If you have paid for a period after your notice period ends, we refund that amount in full.
• If we bill you incorrectly, we refund the error in full as soon as we confirm it.
• Nothing in this policy limits your rights under the Australian Consumer Law.

Questions or disputes

Talk to us first and we will sort it out quickly. Call 0489 084 490 or visit us at 1/27 Mayneview St, Milton QLD 4064.